How to learn Interpersonal Skills Including Communication Skills? How crucial are interpersonal skills for success in the UPSC CSAT Paper? Read to know more.
Interpersonal Skills is a topic for CSAT (General Studies Paper 2 – Civil Service Prelims Exam).
But candidates who appear for Preliminary Exam, often seem to be unaware of this topic.
Before getting into the details of Interpersonal Skills, let’s analyze the syllabus for Civil Service Prelims Paper 2.
Syllabus for Civil Service Prelims Paper 2
- Interpersonal skills including communication skills
- Logical reasoning and analytical ability
- Decision-making and problem-solving
- General mental ability
- Basic numeracy (numbers and their relations, orders of magnitude, etc.) (Class X level), Data interpretation (charts, graphs, tables, data sufficiency, etc. -Class X level)
How to learn Interpersonal skills including communication skills?
So, it is clear from the UPSC syllabus that there is a separate topic called Interpersonal Skills. Let’s have a quick look at what are the interpersonal skills a person needs to have.
Interpersonal Skills are also known by the names of soft skills or people skills. These are skills which you need while you deal with people, for better and healthy results. A master of interpersonal skills knows how to deal with different people during different situations.
Basic Interpersonal skills can be briefed below
- Communication Skills
- Listening Skills
- Stress Management
- Decision Making
- Verbal Communication
- Non-Verbal Communication
You are part of a team working on a critical project, and two of your team members, Arun and Sarah, have been having frequent disagreements that are affecting the project’s progress. How would you approach resolving this conflict?
- A) Avoid intervening and let them sort it out themselves.
- B) Speak to your supervisor and ask them to handle the conflict.
- C) Initiate a private meeting with Arun and Sarah to facilitate open communication and seek a mutually agreeable solution.
- D) Side with one team member to end the conflict quickly.
Correct Answer: C) Initiate a private meeting with Arun and Sarah to facilitate open communication and seek a mutually agreeable solution.
You are attending a professional conference, and you want to expand your network and make meaningful connections. What strategies would you employ to effectively network at the conference?
- A) Avoid engaging in conversations and focus solely on attending sessions.
- B) Share your business card with everyone you meet, whether or not there is a connection.
- C) Set clear networking goals, actively listen to others, exchange contact information, and follow up after the conference.
- D) Attend the conference but keep to yourself and not interact with other attendees.
Correct Answer: C) Set clear networking goals, actively listen to others, exchange contact information, and follow up after the conference.
You are working on a team project, and one of your team members, Maria, has a different approach to problem-solving that often leads to longer discussions and delays. How would you demonstrate tolerance in this situation?
- A) Insist that Maria adopts your approach to problem-solving for the sake of efficiency.
- B) Speak to the team leader and request Maria’s removal from the project.
- C) Practice open and respectful communication with Maria, seek compromise and show patience with differing work styles.
- D) Avoid working with Maria altogether to prevent conflicts.
Correct Answer: C) Practice open and respectful communication with Maria, seek compromise, and show patience with differing work styles.
These multiple-choice questions assess your understanding and application of interpersonal skills in various scenarios, including conflict resolution, networking, and tolerance.
Interpersonal skills including communication skills and UPSC
Those who expected Sentence Correction, Fill up the blank – grammar/language questions or Para-jumbles as there is a term called ‘communication skill’ in the syllabus – were disappointed by UPSC, by not asking any questions from these areas at all. There were no questions in the Interpersonal skills section, but questions came coupled with decision-making and problem-solving – as you can see these two are also an inseparable part of Interpersonal skills.
Having said that, it doesn’t mean UPSC will stick to the same type of questions in the future too. They can go for language skill-testing questions, but that may put students from rural backgrounds at a disadvantage, and that’s probably the main reason why UPSC has not tried those areas directly in the question paper.
As of now for solving the Decision-making and problem-solving section, the best answer is often derived by using interpersonal skills too, and that’s what UPSC expects from future Civil Servants.
How to study Interpersonal Skills for CSAT?
We recommend the below sources to learn the subject.